5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have found is that most security guard businesses are capable of providing the service that property managers want, but too often do not due to a lack of continuing quality control procedures.
Security guard businesses are unlike any seller a home manager usually hires. If you employ a painter, you can see whether they are doing their jobs by looking at the walls. But when you employ a security guard company, how often can you see if the guard company is doing their job which includes running background checks and drug screenings, providing great training to your guards, and efficiently tracking and supervising your guards. In most instances they probably are, but it’s important to implement a method of verification and quality control to ensure that problems connected with the lack of doing these jobs do not begin to happen.
In this guide we’ll talk five (5) simple actions to improving your safety guard service and attaining what you imagine as your ideal retail security London.
Screen Your Guards Qualifications
In many nations, guards are mandated to have a predetermined level of training before they can begin working as security guards. If your condition is among those states, ensure your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the sort of training that is being provided by your security provider and ask yourself does it seem decent.
Additionally, is the security guard firm performing history and drug screenings on all of your defenses until they send them to your own property? If they are, they should be providing you with verifications. If not, why?
Another superb method to display if the guard is a fantastic fit for your house is to perform a brief”interview” to get a sense of the guard and also to describe your expectations. This initial dialogue can tell you a good deal about what to expect from this guard and it gives you a chance to request another guard if you think it is necessary.
Evaluate Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces each guard to the company itself, in several cases the shield’s orientation to his delegated property isn’t quite as complete. We predict the orientation to the delegated property”Site Specific Training”. Find out what your site specific training resembles:
• Can it happen at your premises?
• How long is each officer educated?
• How long does the security firm double lender?
Determine the response to each of the questions and be certain they match what you feel is adequate. You should even think about sitting in on your safety guard business’s orientation and your site specific training to get an understanding of what goes on preparing a guard to operate at your premises.
Review Your Guard’s Supervision
Guard supervision is among the main factors of good security guard service. When security businesses deliver poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel their work isn’t significant and they begin to find themselves as less of a part of the security group. When guards do not feel as part of your group it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers may not be included. If your contract doesn’t require on-site supervision, how does your security guard firm remotely oversee its defenses? Outside the Standard security firm field manager spot checks, the 2 methods of distant supervision that prove most effective are: Officer Tour Tracking Systems
If your guards are required to produce rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant way of tracking the guards while they are in your premises. These tracking systems allow the security guard company to monitor the log and time the activity of these guards while they are making rounds to various areas in your premises. Most Officer Tour Tracking Systems can generate reports which enable the safety guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an abridged version of those reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that having a method for guards to check in regularly with the safety guard provider provides a method of making certain each guard is safe and alert. Using guards check-in regularly with the safety guard company, at least every 30 minutes, guards feel their safety is important and being awake and alert is also an important part of their job.
Inspect Your Guards
After hours inspections of your guards are almost always good ways of finding out just what is happening with your safety while you aren’t there. Through these inspections, be sure to ask your safety guards questions regarding their duties and responsibilities to ensure they understand their jobs. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a licensed security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing precisely that. Bear in mind, when selecting a security consultant be sure the consultant isn’t really a security guard company. If that’s the case, your audit is sure to turn up problems with your current security guard company.